Talk to staff
Player reports, bugs, lost creatures and appeals. Tickets go straight to the admin team and you get replies here.
New ticket
FAQ
I can't find the servers in the list.
In Join Game, open the Unofficial tab and turn on "Show player servers". Then search for the cluster name shown on the Cluster page. If they still don't show, restart the game; the ASA server list can be slow to refresh.
Can I transfer creatures and items between maps?
Yes. Upload at an obelisk, terminal, supply drop or transmitter, then download on the destination map. Some boss and tek items can't transfer; the game will tell you.
My creatures died to a bug or server crash. Can I get them back?
Open a "Lost creatures" ticket with the map, time, creature levels and any screenshots. Staff review the logs. Losses to normal gameplay (wild dinos, starvation, falling) aren't refunded.
Is the cluster PvE or PvP?
The main cluster is PvE. PvP happens only in staff-run events that are clearly announced.
How do I report another player?
Open a "Player report" ticket with their name or tribe, the map, a rough location and what happened. Screenshots or clips help a lot. Don't call people out in public chat.
I was banned. How do I appeal?
Open an "Appeal" ticket. Be honest about what happened. Appeals are reviewed by an admin who didn't issue the ban.